Policies

Colour Accuracy

The colours seen on your screen may not be identical to the colours printed. 

Monitor colours vary depending on the computer. 

Please note, we try to match the printed colours as close as we can to the colours seen on the screen. If you would like to see the colours in person please order a sample. 

Our paper colours will slightly change the colour of the ink depending on the paper colour chosen. This could slightly change the printing colours, therefore if you are unsure about the colours matching a certain palette, please order a sample to double check.

Cancellations and Refunds

Upon notice of cancellation and depending on where your invitations are in the process, you may be eligible for a partial refund. Please contact us as soon as you can with your request to cancel your order.

Once your invitations or customized product has been printed, you will not be eligible to cancel or request a refund.

We do not accept refunds at this time for any products such as vow books. Please contact us immediatly if there was an error with your order.

Terms and Conditions

We are not responsible for damages that might occur during the shipping process. All claims towards damages during shipping must be dealt with the shipping provider.

If you find an error in the addressing or spelling that does not align with the approved proof we will reprint or rewrite the mistakes as soon as possible and ship it to you at no additional charge. 

However, if the spelling error or addressing was approved by the client on the proofs given, Our Vows Paperie will not be responsible. 

Reprinting and rewriting will be subject to a set-up fee of $25 plus the cost of printing and shipping.